When you make a purchase online, you must always check that the address of the page you are on starts with “https” (HyperText Transfer Protocol Secure). This guarantees that the exchange of information is encrypted using Secure Sockets Layer (SSL). In addition, Carob World does not store the information from any type of payment made online.

We will be delighted to help you. You can contact us by e-mail info@carobworld.com, by telephone +351 289 112 327,  or by post to: EN125 – Rio Seco, Caixa Postal 200-B, 8005-528 Faro, Portugal.

After the order has been confirmed, it cannot be changed. The only possibility is to cancel the order before payment is made. For any other questions concerning your orders, you can always contact us by e-mail: info@carobworld.com

This is not possible at the moment.

At present, we accept payment online by bank card (Visa, Mastercard, and others), MB Way and by Paypal. 

After your order has been confirmed and the corresponding payment has been made, it will be processed. As soon as it is ready to send, you will receive an e-mail with the confirmation of the order, including the invoice and the reference to be able to track your order.

Orders are dispatched up to 48 hours after confirmation of payment (working days), unless a product is temporarily out of stock. 

Para iniciar sessão, o utilizador deve estar registado. Se ainda não efetuou o seu registo pode fazê-lo em “Iniciar Sessão” na página principal, seguido de “Registe-se aqui”. Confirme também que está a utilizar o e-mail de registo correto e a respetiva password. Caso já tenha efetuado o registo e não consiga entrar, deverá fazer uma limpeza à memória cache e aos cookies no browser. Pode ainda contatar-nos através do e-mail: info@carobworld.com

Please check that you have completed all the compulsory fields; if this does not work, clear the cache memory and the cookies on your browser. If you have already registered on our portal, you will not be able to register again with the same fiscal number.

If you have forgotten your password, you should use the option “Forgot password”, which can be accessed by clicking on “Start session” on the main page. You will be sent an e-mail with instructions.

After logging in, you can access “My Data” by clicking on your name at the top of the opening page. Here you can consult and/or change your details, as well as alter your password. You can also do so by sending an e-mail to info@carobworld.com